Of course it goes without saying that I hope you will fall in love with your purchase! Sadly, though, however carefully I try to describe things, occasionally what you see in a picture might not meet your expectations
Please also note – the items on this website are handmade, unique and every one will be different. Due to the nature of a handmade item, there may be some elements which do not match the standard of a manufactured item. I hope you will consider these as part of the charm of a handmade item rather than a detraction
If you want to return anything, please contact me immediately at firstname.lastname@example.org to tell me you want to return it. If you are returning it because it is faulty, also tell me the problem. Please send it back in the original packaging, or if you ripped your parcel open in anticipation, put the item, in my packaging, into another bag, envelope or box for return so it is secure. Please make sure you have had it weighed and added the correct postage and return it WITHIN SEVEN DAYS. It is ESSENTIAL you get proof of postage, or register the package as I cannot accept responsibility for anything lost in the post
I will refund the purchase price of the item if it arrives in the same condition it left here, clean and unused and suitable for resale if not faulty. I am sorry, but like other mail order organisations, I cannot refund the postage costs, either for the original despatch or for the return of the item
When you return an item, please let me know if you want a refund or a replacement. You will not be charged postage and packing on a replacement item. All refunds will be made via your original payment system, unless agreed otherwise
order cancellation You have the right to cancel your order before it is dispatched and I will refund your money in full. If your order has already been dispatched, you must return it to us unused and its original state within 7 working days from the day you receive it. You will receive a refund on the item but not the postage costs.
In the case of custom orders, we will cancel your order and refund your money if the product hasn't been made up. Otherwise, we are unable to make any refund and your order will be dispatched to you.